Privacy Policy

1. Scope

This Privacy Policy applies to all personal data collected and processed by Trin Cafe, including data collected via our website, booking system, email newsletters, and in‑store interactions.

2. Definitions

• Personal Data: Any information relating to an identified or identifiable individual.
• Processing: Any operation performed on personal data, such as collection, storage, or deletion.
• Controller: Trin Cafe, responsible for determining the purposes and means of processing personal data.

3. Data We Collect

• Reservation Data: Name, email, phone number, party size, special requests.
• Account & Newsletter: Email address, subscription preferences, loyalty program data.
• Usage & Cookies: IP address, browser type, pages visited, click paths, session duration.
• Feedback & Surveys: Ratings, comments, and user‑provided feedback.

4. Legal Bases for Processing

• Contractual Necessity: Processing required to fulfill reservation and service agreements.
• Consent: For marketing emails and newsletter subscriptions.
• Legitimate Interests: Improving our services, preventing fraud, and ensuring network security.
• Legal Compliance: To comply with applicable laws and regulations.

5. Use of Cookies & Tracking

We use cookies and similar technologies to:

• Enable core functionality (session management).
• Remember preferences (language, region).
• Analyze website performance and user behavior.
• Deliver personalized marketing content (marketing cookies).

You may disable non‑essential cookies via your browser settings, but this may affect website functionality.

6. Data Sharing & Disclosure

• Service Providers: Third parties under NDA (e.g., booking platform, email service).
• Legal Authorities: When required by law or to protect our rights.
• Business Transfers: In the event of merger, acquisition, or sale of assets.

We do not sell personal data to unaffiliated third parties.

7. Data Retention

We retain personal data only as long as necessary for the purposes outlined:

• Reservations: Up to 2 years after last booking.
• Marketing data: Until you unsubscribe.
• Legal obligations: As required by applicable laws.

8. Your Rights

• Access and receive a copy of your personal data.
• Rectify inaccurate or incomplete information.
• Request deletion of your data (right to be forgotten), subject to legal retention requirements.
• Withdraw consent for marketing communications at any time.
• Object to processing based on legitimate interests.
• Request data portability.

To exercise these rights, contact us at privacy@trintrava.sbs.

9. Children's Privacy

Our services are not directed at children under 16. We do not knowingly collect data from minors. If you believe we have inadvertently collected such data, please contact us for removal.

10. Data Security

We implement industry‑standard security measures including encryption, access controls, and regular audits to protect your data. However, no system is completely secure.

11. International Transfers

If we transfer data outside Canada, we ensure appropriate safeguards such as standard contractual clauses are in place.

12. Changes to This Policy

We may update this Privacy Policy periodically. The "Last updated" date will reflect the latest revision. Continued use after changes constitutes acceptance.

13. Contact Information

For questions or to exercise your rights, please contact:

Email: privacy@trintrava.sbs
Mail: Trin Cafe, 123 West Broadway, Vancouver, BC V5Y 1P1